Live chat gives real-time help from Hand of Luck live support. Use it for quick fixes and account questions.

• How to access: on the website, tap the Help bubble at the bottom right then Start chat. In the app, go to Profile > Help > Live chat.
• Hours and language: 24/7, English (UK).
• Best for: login issues, verification checklist, deposit or withdrawal status, bonus terms, game not loading, time-outs or limits.
• Response times: first reply within 30 to 120 seconds. Complex cases may move to email if documents are needed.
• Tips for faster answers: sign in first. Share your username, last deposit method and amount, device and browser or app version. Paste any error text and attach screenshots.
• Security: agents never ask for your password or full card number. Share only the last 4 digits if needed.

Email is best for documents or a detailed question. It keeps a written trail for customer service.

• How to send: write from the email linked to your account. Add a clear subject, your username, and a short summary. Attach files if required.
• Addresses: general support: support@Hand of Luck.co.uk. Verification (KYC): verification@Hand of Luck.co.uk. Payments: payments@Hand of Luck.co.uk. Technical: tech@Hand of Luck.co.uk. Safer gambling: saferplay@Hand of Luck.co.uk.
• Response times: acknowledgement in minutes. Full reply in 2 to 12 hours. Complex reviews can take 24 to 48 hours.
• Best for: ID checks, bank or address documents, formal complaints, chargeback queries, detailed game logs.
• Tips: use a clear subject line such as KYC documents or Withdrawal query. Include dates, transaction IDs, amounts, device and app version. Send images as JPG or PNG up to 5 MB. Keep one issue per email.

Prefer to talk? Call customer support for a quick conversation.

• How it works: call the helpline and follow the menu. For security, you will confirm your name, date of birth, postcode, and last deposit method.
• UK free number: Hand of Luck helpline number 0800 046 9457. Standard support number: +44 20 3807 0194.
• Hours: 08:00 to 00:00 UK time, 7 days. For support outside these hours, use live chat for a 24/7 alternative to the helpline number.
• Best for: locked account, urgent payment holds, self-exclusion or time-out requests, responsible gambling concerns.
• Wait times: 1 to 5 minutes on average. Complex cases may take longer while agents speak to a provider.
• Tips: have your username, a photo ID, transaction reference, and device details ready. Call during 09:00 to 11:00 or 20:00 to 22:00 for shorter queues.
• Privacy: calls are recorded for quality and compliance.

Messaging suits simple questions and status checks. Use it when you do not need to share private documents.

• Platforms and contacts: WhatsApp Business: +44 7480 800 400. Telegram: @Hand of LuckSupportBot. Facebook Messenger: m.me/Hand of LuckUK. X (Twitter): @Hand of LuckUK.
• Hours: 09:00 to 23:00 UK time, every day.
• Best for: quick questions, outage updates, link checks, basic account guidance. Not for KYC or password resets.
• Response times: 15 to 60 minutes depending on volume.
• Tips: message from the phone number or email on your account. Include your username and a short summary.
• Safety: only contact the profiles listed on this website. Do not share passwords or full card numbers. Agents will move you to chat or email for sensitive steps.

Having trouble loading a game, the app, or a payment? Technical support can diagnose and fix these issues.

• How to reach: start live chat and choose Technical support. Email tech@Hand of Luck.co.uk. Or call and select option 3.
• What is covered: login errors or two-factor issues, game crashes or frozen rounds, deposit declines or stuck withdrawals, app install or update problems, geolocation errors.
• First response times: chat immediate to 2 minutes. Email 4 to 12 hours. Phone queue 1 to 5 minutes.
• Typical resolution times: simple fixes during chat. Provider escalations 24 to 48 hours. Payment reconciliations 1 to 3 working days depending on bank.
• Speed up your case: include time and date, game title and provider, bet ID or transaction reference, device model, OS, app version or browser, steps to reproduce, and screenshots or short screen recordings.
• Quick checks you can try: update the app, restart the device, switch Wi‑Fi or mobile data, clear browser cache, and reopen the game. Do not reinstall if a round is in progress.

VIP and priority support offer a faster route for high-tier players who need quick help.

• Who qualifies: loyalty tiers Gold and above or by invitation based on gameplay and account history.
• How to access: tap VIP chat in the Help menu on the website or app. Email vip@Hand of Luck.co.uk. Dedicated line: 0800 046 9458.
• Best for: high-value withdrawals, payment limits, tailored responsible gambling settings, event or hospitality queries linked to promotions.
• Response times: chat under 60 seconds. Phone answered first in the queue. Email replies within 1 hour during 08:00 to 00:00.
• Tips to benefit: keep contact preferences updated, verify documents early, and reply quickly to follow-up questions to keep cases moving.
• Notes on privacy: your Account Manager and the support team handle cases discreetly and follow UK data rules.