Responsible Gaming

Gambling always carries the risk of financial loss. Only bet money you can afford to lose. Treat playing as entertainment, not income. Hand of Luck provides practical tools to help you stay in control. Our responsible gambling policy explains how we protect players and promote safe play.

• Set personal limits before you start.
• Use deposit, loss, and stake limits to protect your balance.
• Turn on reality checks to learn how long you have been playing.
• Take a time-out to cool off when needed.
• Use self-exclusion to stop gambling for a set period.
• Review your account history to track spending and control your play.
• Keep gambling separate from credit or essential bills.
• You must be 18 or over in Great Britain.

Betting problems often start small and build over time. Gambling addiction is a serious condition that needs attention.

• Feeling unable to stop or cut down.
• Chasing losses after a setback.
• Lying to family or friends about gambling.
• Spending more than planned or using credit.
• Borrowing or selling items to fund bets.
• Restlessness or irritability when not gambling.
• Gambling to escape stress, worry, or low mood.
• Neglecting work, study, or family duties.
• Hiding accounts or deleting browser history.
• Missing bills or payments due to gambling.

Taking action early helps you regain control. Hand of Luck offers useful tools and tips to reduce risk.

• Decide your budget in advance and set deposit and loss limits.
• Set session time limits and enable reality checks.
• Take regular breaks to reset your focus.
• Never chase losses; accept outcomes and stop.
• Remove saved payment details to create a pause before playing.
• Use bank gambling blocks and merchant controls on your cards.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
• Keep gambling apps off your devices if you are trying to stop.
• Use time-out or self-exclusion; register with GAMSTOP for online self-exclusion across operators.
• Talk to someone you trust or a trained adviser for further support.

You do not have to manage this alone. Confidential support is available across Great Britain.

• GamCare – National Gambling Helpline 0808 8020 133 and live chat: https://www.gamcare.org.uk/get-support/
• BeGambleAware – information, tools, and support: https://www.begambleaware.org/
• NHS – help and treatment for gambling problems: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• GAMSTOP – free online self-exclusion: https://www.gamstop.co.uk/
• Gamban – device blocking software: https://gamban.com/
• BetBlocker – free gambling website blocker: https://betblocker.org/
• Samaritans – emotional support 116 123: https://www.samaritans.org/
• MoneyHelper – guidance on debt and budgeting: https://www.moneyhelper.org.uk/
• StepChange – free debt advice: https://www.stepchange.org/
• Citizens Advice – local support on money and legal issues: https://www.citizensadvice.org.uk/

If you are worried about your gambling, you can contact Hand of Luck support for help. Our team can guide you on limits, time-outs, and self-exclusion.

• Live chat in the Help Centre once logged in.
• Secure message via your account.
• Contact form in the Help Centre.
• Email the support team via the Help Centre page.
• Request a call-back where available.
• Raise a responsible gambling concern for a priority review.